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2025 New HP2-I57 Exam Simulator 100% Pass | High Pass-Rate HP Selling HP Lifecycle Services for Workforce Computing 2024 New APP Simulations Pass for sure

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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions (Q13-Q18):

NEW QUESTION # 13
The method used to install HP software to enable service on each device that is entitled to HP Premium+ Support coverage depends on which condition?

A. Whether the PC models are G10+ models vs. G8/G9 models
B. Whether the service will cover HP devices only or HP and non-HP devices
C. Whether you are an HP Synergy, Power, or Power Services partner
D. Whether the service is for an existing customer that purchased a stand-alone service or a new customer that purchased the service as part of a hardware deal

Answer: B

Explanation:
The method for installing HP software to enable Premium+ Support coverage on each device depends on whether the service will be extended to HP devices only or include non-HP devices (B). For HP devices, the installation process is straightforward through the HP software stack. However, when non-HP devices are included, additional considerations may be required to ensure compatibility and monitoring across a heterogeneous fleet. This distinction influences the deployment method, ensuring full service coverage regardless of the device manufacturer

NEW QUESTION # 14
When can Device Life Extension be attached to hardware sales?

A. HP Device Life Extension can be sold anytime during the lifecycle of the hardware.
B. HP Device Life Extension is sold on preconfigured hardware as a part of Configuration and Deployment Services.
C. HP Device Life Extension is not available for HP hardware sales.
D. HP Device Life Extension can complement new hardware sales or can be sold within the warranty period of existing hardware.

Answer: D

Explanation:
HP Device Life Extension can be attached to both new hardware purchases and existing devices that are still within their warranty period. This service is designed to enhance the longevity of devices by ensuring they remain operational and up to date, thus extending their useful life. By offering this service during the warranty period, HP provides customers with additional protection and performance enhancements that complement their hardware investments

NEW QUESTION # 15
Name a capability available within HP Essential Support.

A. Guaranteed 24 x 7 support and next-day turnaround
B. Online status tracking during repair of product while at the repair center
C. Remote problem diagnosis and troubleshooting to resolve most issues
D. Ability to order replacement parts from HP for defective third-party components

Answer: C

Explanation:
HP Essential Support provides a range of basic yet critical services, including remote problem diagnosis and troubleshooting. This service allows HP technicians to resolve most hardware and software issues without needing to send the device to a repair center. It is designed for organizations that need reliable support for their devices but may not require the full scope of premium support services. Essential Support focuses on efficiency and quick resolutions to keep devices operational with minimal downtime

NEW QUESTION # 16
A customer's HP Care Pack Service will expire in four months.
What should you recommend that this customer purchases?

A. OHP Post Warranty Support Services as soon as possible to ensure continued protection of the customer's existing personal devices
B. HP Device Media Retention Services to allow the customer to retain data that would otherwise be lost upon expiration of the HP Care Pack Service
C. HP Collaborate Services to help the customer's employees avoid unexpected technical problems after coverage from the HP Care Pack expires
D. HP Post Warranty Support Services no earlier than the last 90 days of the existing coverage period and no later than 30 days after the existing coverage period has expired

Answer: D

Explanation:
HP Post Warranty Support Services provide extended protection beyond the expiration of an initial Care Pack or warranty period. These services are critical for customers who want to ensure continued support for their devices without interruptions. According to HP's guidelines, the best time to purchase Post Warranty Support Services is within a window that starts 90 days before the expiration of the current coverage and extends up to
30 days after it expires. This ensures there is no lapse in coverage and the customer continues to receive support for their devices.
HP also offers other services, such as Device Media Retention, which allows customers to retain defective hard drives after replacement, but this is more focused on data retention during device repairs rather than extending support post-warranty. HP Collaborate Services and other proactive services are helpful but are not designed specifically for extending support coverage after a warranty expires. Hence, the most suitable option is HP Post Warranty Support Services

NEW QUESTION # 17
What are the three Priority Services Packages? (Select three.)

A. Priority Anytime Access
B. Priority Access Plus
C. Priority Access
D. Priority Management

Answer: A,B,C

Explanation:
HP offers different Priority Services Packages to cater to various customer needs. Priority Access provides fast and direct connection to HP support. Priority Access Plus includes all the benefits of Priority Access but with additional enhanced service levels. Priority Anytime Access offers 24/7 service for mission-critical environments, ensuring that customers receive support at any time of day

NEW QUESTION # 18
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